K68 Mechanische Gaming-Tastatur mit blauer Hintergrundbeleuchtung

Processing Time:

• In-Stock Products: Orders are typically processed and shipped within 3 working days.
• Customized Items and Pre-Orders: These require more time. Please contact our staff for specific timelines.

Shipping Time:

Once your parcel is shipped, delivery times depend on the chosen shipping method and destination:

1. Standard Shipping:

• Delivery takes approximately 2-3 weeks for most countries.
• For some locations, delivery may take up to 1-2 months, depending on customs procedures.
• Note: Transit times are beyond our control, and refunds are not provided for delays caused by customs or shipping processes.

2. Expedited Shipping:

• Delivery takes around 3-10 days after the parcel is shipped.

Additional Notes:

• Delays: Shipping times may be affected during festive seasons, pandemic circumstances, or due to unforeseen events.
• Shipping Methods: Availability and timelines may vary based on these factors.

For further assistance, feel free to contact us before placing your order.

Yes, we offer international shipping, but our service is currently limited to the countries or regions listed during checkout. These are the markets we currently serve. We are actively expanding to more countries, so if your location isn’t available, feel free to contact us for assistance.

We provide two shipping options: Standard Shipping and Expedited Shipping. Shipping fees do not include any import taxes, customs duties, or processing fees that may apply in your country. Customers are responsible for these charges.

If you choose not to pay the applicable taxes or customs fees, the cost of two-way shipping will be deducted from your refund. Note that freight charges may exceed the amount reflected on your order due to taxes or other miscellaneous fees.

For certain remote areas, Expedited Shipping may require additional charges. If this applies, we will contact you to arrange the payment.

Have more shipping questions? Contact us before placing your order, and we’ll be happy to help.

Customers are responsible for paying any customs duties, import taxes, or processing fees that may apply to their parcels. These charges are determined by the destination country and are not included in the product price or shipping fees.

If the recipient refuses to pay the customs fees or rejects the delivery, the shipping costs will still be deducted from the refund. Abucow will only process a refund for the order amount after deducting the shipping costs incurred, including any two-way shipping fees.

We offer a 15-day return policy for non-customized and non-sale items. If you are dissatisfied with a product, you may return it within 15 days of receiving it, provided it is unused, in its original condition, and in the original packaging. Customized items, sale products, accessories, or spare parts are excluded from this policy. Please note that shipping fees, handling charges, and any taxes associated with the return will not be refunded.

For items that are damaged, incorrect, or faulty upon delivery, please contact us at service@abucow.com within 30 days of delivery. To process your request, you must provide solid proof of the issue (e.g., photos or videos).

Abucow provides a 1-year warranty for keyboards purchased through our official website. This warranty covers factory defects that may affect the functionality of your product. Please note the following details:

1. Eligibility:

• The warranty applies only to sitewide orders with a monetary value. Orders totaling $0 are not covered by the warranty.
• Products purchased from third-party platforms like Amazon or local dealers follow the warranty policy of the respective sales platform.

2. Exclusions:

• Accessories such as keycap pullers, switch pullers, spare keycaps, cables, and other free items are not included in the warranty.

3. How to Warranty:

• If you encounter an issue or wish to confirm your product's eligibility for a warranty, contact us at service@abucow.com with your order details and proof of the defect.

Order cancellation or modification can only be processed manually by our staff, provided that your order has not yet been processed by our Warehouse Team.

Important Notes:

1. Timing Restrictions:

• Our Support Team may not be available during non-working days or weekends, so please place your order carefully as immediate support cannot be guaranteed during these times.
• If you need to cancel or modify your order, it’s essential to act promptly.

2. How to Cancel or Modify:

• Contact us via support email at service@abucow.com or use our website chat to request changes.
• We will assist with the cancellation or modification if it is still possible.

3. General Support:

• For other queries, the fastest way to contact us is through our website chat feature.